Privacy Policy

Emfast Limited understand that privacy and the security of your personal data is extremely important and we are committed to ensuring that any personal data we collect from you is lawfully managed under the terms of the General Data Protection Regulation (EU)2016/679.  This policy explains how we collect the information we gather about you, what we do with your information, what we do to keep it secure and how you can instruct us if you prefer to limit the use of that information and procedures we have in place to safeguard your privacy.  This statement does not affect your rights under the General Data Protection Regulation (EU)2016/679.

1.  WHAT SORT OF INFORMATION DO WE HOLD AND HOW DO WE USE IT.

Information provided by you such as your name, postal address, email address, phone number and bank account details for payments.

Information about what products you have previously purchased from us.

Information from other sources such as credit reference agencies.

Your Emfastonline account login details including your username and password.

The personal data you provide us is only processed for the purpose for which it was collected.  Should we need to process your data for any other unrelated purpose we will provide notice to you and if required by law, seek your consent.  We gather this information to allow us to provide our services to you and to process your requests accordingly.  The information may be used to communicate with you on any matter relating to the provision of the service in general.

We may, from time to time, collate information and statistics for the purposes of monitoring and developing the website and our services to you.  Information and statistics gathered may be used for internal record keeping, improving our products and services and these statistics may be made available to third parties.  These statistics will not include any information that can be used to personally identify any individual.  Information from credit reference agencies and credit insurers may be used when making credit decisions such as setting credit limits and payment terms.  We may process your personal data without your knowledge or consent where required by applicable law or regulation.

2.  WHO MIGHT WE SHARE INFORMATION WITH.

We use partners and suppliers in the provision of service delivery.  We may share your information with them in order to facilitate them in providing their services to you.  We may supply your email addresses to external agencies for the purposes of promotions and tracking your responses to specific communications.  We may need to disclose your information where we are under a legal duty to comply with any legal obligations or in order to enforce our Terms and Conditions.  We may need to disclose your information to protect our rights, property or safety of our customers which includes exchanging information with third party agencies for the purposes of fraud protection and credit risk reduction.

3.  SALE OF BUSINESS.

In the event this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers advisors and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide.  We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

4.  HOW WE PROTECT YOUR INFORMATION.

All information provided to us is stored on our secure servers.  We have implemented appropriate physical, technical and organisational security measures designed to secure your personal data against accidental loss or unauthorised access, use, alteration or disclosure.  In addition we limit access to personal data to those employees, agents or contractors and other third parties that have a legitimate business need for such access.  All third party servicee providers are required by written contract to implement appropriate security measures to protect personal data consistent with our policies.  We do not permit any third party service providers to use your personal data for their own purposes.  We only permit them to process your personal data for specified purposes in accordance with our instructions.

5.  RIGHTS OF ACCESS, ERASURE AND OBJECTION.

It is important that the data we hold about you and/or your company is accurate and current.  Please keep us informed of any changes that need to be updated or changed.  By law you may have the right to request access to and correct the personal data we hold about you, or object to the processing of you personal data under certain circumstances.  You may also have the right to request that we transfer your personal data to another party.  If you wish to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us at sales@emfastonline.com or in writing at Emfast Limited, Emfast House, 101 Sanders Road, Finedon Road Industrial Estate, Wellingborough, Northants, NN8 4NL.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes.  Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you or we may have destroyed, erased, or made your personal data  anonymous in accordance with our record retention obligations and practices.  If we cannot provide you with access to your personal data we will inform you of the reasons why, subject to any legal or regulatory restrictions.

6.  HOW LONG WILL WE KEEP YOUR INFORMATION FOR.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  In any event this will not usually exceed seven years from your last engagement with us after which the personal data will be securely destroyed.  Under some circumstances we may anonymise your personal data so that it can no longer be associated with you.  We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

7. RIGHT TO WITHDRAW CONSENT.

Where you have provided your consent to the collection, processing and transfer of your personal data you may withdraw that consent at any time.  This will not affect the lawfulness of data processing based on consent before it is withdrawn.  To withdraw your consent please contact us at sales@emfastonline.com.

We may also want to provide you with information about special features of our website or any special service or products which we think may be of interest to you.  If you do not wish to receive this information, please send an e-mail with "NO MAIL" in the 'subject' line to sales@emfastonline.com.

We may also want to provide you with related information from third parties which we think may be of interest to you.  If you do not wish to receive this information, please send an e-mail with "NO RELATED INFORMATION" in the 'subject' line to sales@emfastonline.com.

By submitting any information to us or by failure to exercise your rights under GDPR, you consent to the lawful use of your information in accordance with this Privacy Policy.

8.  CHANGES TO POLICY.

Emfast Limited reserves the right to update this Privacy Policy at any time or as required by law.  Any changes we make will be posted on this page and you are deemed to have accepted the terms of the Policy on your first use of the website following any alteration.  We may also place notices on other pages of the website so that you can at any time check our current policy.  If we would like to use your personal data for different purposes than those it was collected for, we will provide you with notice and where required by law, seek your consent before using your personal data for a new or unrelated purpose.

9.  COOKIES.

Cookies are small text files placed on your computer by us when you visit certain parts of the website.  This allows us to identify visitors and to analyse browsing habits on the website.  A Cookie contains identifying information and is used to make the link between you and the information you have provided to the website.  You may delete Cookies, however, you may lose any information that enables you to access the website more quickly and it may prevent you from using the full range of services on the website.

The creation of a Cookie does not give us access to any other information such as your e-mail address.


UPDATED MAY 2018.